FAQ

We are located at 305 NE Loop 820 Suite 408, Hurst, TX 76053. We also provide virtual sessions for clients who prefer this or for those in Texas who are not located in the DFW area. We like to provide the online option so it’s wherever you have privacy; your office, bedroom, car – anywhere you have a quiet place to focus on your sessions.

Lyndsey Murray has a Master of Science in Rehabilitation Counseling. She is a Licensed Professional Counselor in the state of Texas. Her license number is 78598, which will be renewed on or before 4/30/2025. She is also an AASECT Certified Sex Therapist.

Kaitlyn Nelson has a Master of Social Work degree, and is currently a Licensed Master Social Worker in the state of Texas under the supervision of Jennifer Sterling, LCSW, and Lisa Elieson, PhD, LPC-S, CST. Her license number is 111243, which will be renewed on or before July 31, 2025.

Sessions are 50 minutes each. For clients wanting 80 minute sessions for couples or individual therapy, request that directly via email.

For Accelerated Resolution Therapy (ART), The first Intake session is 50 minutes. Subsequent Processing Sessions are blocked off for 60 – 90 minutes.

There are a few ways to schedule: You can reach out via phone, text, or email to request an appointment or ask any questions, or you can go directly to our scheduling link (which is posted throughout our website) to request an appointment directly with the therapist of your choosing.

We do offer a free video consultation as an optional service, or you can directly schedule your intake appointment, which will then be approved along with the documentation being sent to you, electronically.

We do not accept insurance. We understand that therapy can be expensive and can provide a Superbill (monthly receipt) that can be used with your insurance company to claim out of network benefits that might be owed to you. We also accept HSA/FSA cards for payment. 

Please keep in mind that many insurance companies don’t cover couples counseling. We also believe that accepting insurance could create insurance based treatment plans and less confidentiality for our clients. Dr. Sarah Schewitz has written a great article called The Real Reasons (That Nobody Tells You) About Why Therapists Don’t Accept Insurance.

You can pay easily online with a debit card, credit card, or HSA/FSA card. We use SimplePractice for billing, scheduling, holding sessions, keeping documentation, and processing payments electronically.

Your credit card information will be kept in your file/portal prior to your intake appointment and will be processed automatically after each session is held.

Please allow at least 24 business hours notice if you need to cancel and reschedule. If you must cancel with less than 24 hours’ notice or if you don’t show to your scheduled appointment, you are still responsible for the full session fee. If it is less than 24 hours’ notice but you are able to reschedule for an open time later in the same week, the late cancel/no show fee will be waived.

Virtual appointments happen via video chat, and research has proven them to be just as effective as in-person therapy.

We use a secure, HIPAA-compliant electronic platform called SimplePractice to secure confidentiality and respect your privacy.

Luckily, you don’t need a printer to submit your paperwork electronically. Before your intake session, you’ll receive an email with links to paperwork to complete. Once you’ve submitted everything, SimplePractice will store everything securely.

We’ll then review this paperwork in the first session to discuss topics such as informed consent and confidentiality.

The consultation is a free 20-minute video call in which you can ask questions about the therapist’s modality, approach, and the services provided. It’s also a chance for you to share your reasoning for coming to therapy and what you hope to accomplish.

Relationship Matters Therapy works primarily with couples (aged 22 and up) in long-term relationships who want to improve and connect. We see couples from all different lifestyles, whether married or not, straight, gay, or in an open or polyamorous relationship.

We also see individuals who seek assistance with building better relationships or who may be experiencing any life transition and wish to explore themselves further.

Lyndsey Murray has an additional speciality in Neurodiverse Couple, Couples 4-hour intensives, and Accelerated Resolution Therapy (ART). 

Besides discussing the intake paperwork, we’ll use our first session to build rapport and discuss presenting issues. You’ll have a space to share what brings you in and ask any questions you may have about therapy.

Every single person’s journey is different, and it also depends on the issues presented and your level of motivation. The work with your therapist may require only a few sessions, or we may need more time. This journey will come with highs and lows, but your therapist will be there to endure them with you!

We offer weekly or every-other-week sessions once you begin therapy. Over time, the frequency may lessen.

We don’t work with couples who are actively in the process of a divorce, nor do we work with a relationship involving domestic violence. If you seek treatment for either of these, we will provide you with appropriate referrals.

No, but this does not mean we cannot work together if you are Christian or identify with any other religion. This is an inclusive space, and we will never do anything to take away from your faith.

In your first session, you’ll meet as a couple. Then, the therapist will meet with each of you individually one time before bringing you back as a couple.

When you all come back together, you’ll discuss goals for therapy and your relationship.

As we proceed, the therapist may need to see you individually two or three times; however, the couple’s therapy aims to treat the relationship – not each individual. If either partner needs individual therapy, you’ll be provided the proper referrals.

Definitely! Relationship Matters Therapy also provides therapy to individuals.

Sometimes, a fight can be just as productive as trying to speak calmly. It can reveal new insights and perspectives that have not previously come to the surface. Your therapist will be there to navigate the issue with you both.

No, but there will be times where the focus may be more on one partner vs. the other. Here is the reason why:

While your relationship (for couples therapy) is the primary client, there are times where your therapist will focus on each of you individually with the purpose of deep exploration for each person that takes part in the current relationship dynamic.

We do not shy away from directly confronting what is happening in the cycle of your relationship, and at times this requires an individual look with the purpose of improving your relationship. This is done with compassion and with the intention to teach partners better ways to approach their partner(s) and create positive change.

According to the Mayo Clinic, “Sex therapy is a specialized type of psychotherapy — a general term for treating mental health problems by talking with a mental health professional. Through sex therapy, you can address concerns about sexual function or dysfunction, sexual feelings, and intimacy, either in individual therapy or couples or family therapy. Sex therapy can be effective for individuals of any age, gender or sexual orientation.”

At Relationship Matters Therapy, our therapists specialize in those areas. All therapists at Relationship Matters Therapy are LGBTQIA+ allies, provide assistance with open style relationships, sexual compatibility, and are also trans and kink affirming.

No. You will not have sex with your partner(s) during sessions

Sex therapy is a form of talk therapy, and nothing sexual will ever happen. You will also never engage in sexual activity with your therapist.